ERS Contact Center Solutions

A Full Service Customer Communications Partner
For Higher Education

ERS Contact Center Solutions, a division of Enterprise Recovery Systems, Inc. (ERS), located in Oak Brook, IL, is a trusted name and partner in higher education account receivable management since 1988. Our valued partnership and in-depth knowledge of the admissions, business, and financial aid offices at the colleges and universities we support led to the creation of the ERS Contact Center Solutions platform in 2008.

ERS Contact Center Solutions provides a host of higher education services designed to assist colleges and universities with the facilitation of communication between your institution and your customers. Our professionally trained staff speaks the language of higher education institutions and understands your needs as our customer, as well as the needs of 'your customer' – students and parents.

ERS Contact Center Solutions allows you to provide the highest level of customer service without expanding your staff or communications technology. Other benefits of our services include a 24/7 dynamic technical interface with your ERP provider, customer centric communications, and a cost-effective utilization of resources.

Our Services Include:
• Inbound Call Support
• Outbound 1st & 3rd Party
• Default Management
• Call or Text Messaging
• Customized Special Projects

Please contact us to see how ERS Contact Center Solutions, a full service customer communications partner, can benefit the offices on your campus.