A Full Service Customer

Communications Partner

for Higher Education.

Higher Education

Default Prevention

Our professionals have the depth of
experience that can only result from
years of serving prominent colleges and
universities. We leverage this knowledge
base to provide clients with insight and
practical solutions to proactively address
opportunities within the Higher
Education industry.

Our Default Prevention program is designed
to quickly resolve borrower delinquency. The
specialized unit of highly trained Default
Aversion/Prevention counselors will
customize an approach for each client
utilizing outbound call campaigns, inbound
call center support, skip tracing, in grace
counseling, and a customized letter series.

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ERS Contact Center Solutions is a specialist in higher education call center services. Our suite of contact center services, such as Default Prevention, Inbound and Outbound call support, and messaging, is completely customizable to meet the unique needs of the various departments on your campus. We offer a fully automated 24/7 contact center client application and customized reporting, in addition to exceptional customer service. At ERS, our commitment to customer service goes beyond the service we provide our clients, but also extends to your customers, ensuring we exceed your expectations as a call center partner.

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